On June 27, 2019 I had the recall (N192217490) performed to update the CUE programing on my 2018 Cadillac ATS. After I got home, I restarted the vehicle and the navigation would not load. The navigation screen was blank, and the new split home screen indicated that the navigation was loading, but it never started.The next-generation of CUE debuts with the 2017 Cadillac CTS. Read more. 3 — Jul 13, 2016 ; ... TSB Seems To Fix 8-Speed Automatic GM Transmission ProblemsAugust 13, 2019;Pess the button. Wait for promt and say pair. Follow instructions given, waiting for the propt "beep" each time. L. lazermule Discussion starter. 19 posts · Joined 2018. #3 · Feb 18, 2019. Thanks, I gave that a try and it got me half way there. It is still requiring me to select "OK" on the touch screen to finish.CUE touch screen not working. Hi, I own a 2013 Cadillac XTS and ever since I got it, I experienced no problems with the CUE system until a few days ago when all of a sudden the lower half of the screen is totally unresponsive (I touch it, nothing!). Motion sensors appear to work just fine. I tried the unplugging of the battery thing, nothing.Sep 25, 2019 · Cadillac ELR 2014-2017. Cadillac Escalade 2014-2017. According to the TSB, the condition or concern is that “customers may report their radio screen appears bubbled or is delaminating.”May 9, 2024 ... Just installed a new screen on my Cadillac CUE screen. Installation was smooth!CUE display-internal scratches/cracking. On my 2014 CTS, about a week and half ago I started noticing some what I thought was scuffing on one part of screen. Slowly it grew and occupies bottom quarter of display. After looking closer, it appears to be internal. I have no issues with functionality however.The Cadillac cue infotainment system has several common problems. If your screen is not working, you should follow these steps to fix the problem. In some cases, the screen might simply be black. This happens when the screen is not on at all, or when the screen has gone into sleep mode. To get the screen to turn back on, turn the car off and on ...The 2013 Cadillac SRX has 7 problems reported for cue screen cracked. Average repair cost is $840 at 80,250 miles. ... Cadillac XT5 Recall Issued to Replace Driver's Airbags recalls | 5 days ago;51 posts · Joined 2014. #1 · May 30, 2017 (Edited) I was hoping that my 2013 XTS would be a reliable ride for a decade. But last week at 50,580 miles (on 5/24/2017), my CUE went black. I have no lights on the steering wheel nor AC controls. The radio / audio system is dead, OnStar and phone connection being a part of the audio of course is ...3189 posts · Joined 2004. #6 · Aug 27, 2019 (Edited) Cracked CUE touch screens are a known issue, (there are beaucoup threads of complaints on this site) with a GM-issued TSB (Technical Service Bulletin) recommending replacement of the entire Integrated Center Stack. The touch screen is inexpensive and many of us have replaced it ourselves ...Afterwards, the CUE display flickered, then went black. The tech who installed the tint said that they use water to get it to adhere to the windshield and that some water may have gotten on the display. I expect to have the display either dried out or replaced at the expense of the tint shop.Loaded 0%. A class-action lawsuit has been filed against General Motors over issues with several late-model Cadillacs and their potentially faulty CUE screens. CUE, short for Cadillac User ...5 posts · Joined 2014. #1 · Jun 1, 2017. I took delivery on my 2017i CTS Lux less than a month ago and have run into problems with the system intermittently not responding to verbal or touch commands. Problem goes away with restart of vehicle. Dealership cannot find any faults in system and stated GM is aware of problem and currently has no fix.My wife's Cue screen cracked when she got into her car on a hot day and turned on the AC. I'm glad they have cheap replacement screens for these. The dealer ...The Cadillac touch screen systems reportedly control many functions in the vehicles, including music, temperature control, Bluetooth, and the vehicles' back-up camera. Allegedly, the screens are defective because they can "spontaneously delaminate, bubble or crack in a 'spider-web' formation.". Plaintiffs Matt Goldstein, Percy Sutton ...When the digitizer screen cracks or delaminates on certain Cadillac models with the CUE entertainment system, it stops taking inputs, making it impossible to...10 posts · Joined 2020. #19 · Aug 27, 2020. Well Chevrolet provided the following; when nav stops working or gives a searching or blank screen, exit the program back to main. Hit. Settings and search for running applications. In running applications find NAV and hit the stop button on the screen.The reality is that if the NAV update did not cause the issue, then you should pay for the diagnosis. An example of this would be if the CUE screens failed. There is no way software cause a touchscreen failure. But there is an argument to be made that the NAV update caused the HMI module to lock up.Replacing a Cadillac Cue screen will cost around $250. The price may vary depending on the model and year of your car. The repair will include the replacement of the screen as well as labor. The touch screen is the part of the Cadillac Cue system that is most commonly reported to fail.2015 Cadillac CTS Recalls. Seats. NHTSA CAMPAIGN ID: 18V595000. Report Date: September 7, 2018. Vehicles Affected: 53,586. Consequence: In cold ambient temperatures, the seat heaters in these ...That’s called the CUE faceplate. Open the CUE faceplate and leave it up. Turn off the vehicle. Open the driver’s door and then leave it open for 30-60 seconds. Close the door and then start your Cadillac again. Let everything power up. Close the CUE faceplate. Now your CUE system should work again.CUE screen replacement. For those of you having trouble with the "wonderful" Cue System becoming possessed and screwing up repeatedly as I (and thousands of others) have, let me recommend Cuecreens.com and their replacement faceplate. It's about $135 fix (and about an hour and half of your time) as opposed to about 2 grand at the dealership.Cadillac CUE Class Action Lawsuit Allowed To Proceed. Subscribe. A class action lawsuit filed against Cadillac and its parent company, General Motors, regarding the Cadillac CUE system has …CUE touch screen not working. Hi, I own a 2013 Cadillac XTS and ever since I got it, I experienced no problems with the CUE system until a few days ago when all of a sudden the lower half of the screen is totally unresponsive (I touch it, nothing!). Motion sensors appear to work just fine. I tried the unplugging of the battery thing, nothing.support of the CUE infotainment system. Specialists are available when calling this Customer Assistance number. U.S.: 1-855-428-3669 (855 4 CUE NOW) Canada: 1-888-446-2000 (Canadian Cadillac Customer Care Centre) Infotainment System The infotainment system is controlled by using the touchscreen, the buttons below the touchscreen,The 2013 Cadillac SRX has 3 problems reported for touch screen non responsive. Average failure mileage is 54,000 miles. ... Cadillac XT5 Recall Issued to Replace Driver's ... The CUE system seemed ...Buy Replacement CUE Touch Screen Display - Compatible with Cadillac Vehicles - ATS, CTS, ELR, Escalade, ESV, SRX, XTS - Premium Gel-Free Infotainment Screen - Replaces Screens For 22980208, 22986276: Lighting - Amazon.com FREE DELIVERY possible on eligible purchasesCadillac CUE is not functioning. Recently I wrote a post about my Cadillac CUE not working on XTS. Well I stumbled across the video above and it seems like I'm not the only one with an issue. Below are a few other posts and Cadillac forums talking about similar issues people are having with their Cadillac CUE. CUE Touche Screen NOT WORKING!All the Cue modules are the same so the only differences are between the car models. Although removal of the modules vary, they all share the same basic procedures such as removal of the console side panels and dash trims. Obviously it can look like an intimidating job, but it can be done by most car owners.The 2015 Cadillac SRX has 23 problems reported for cue touch screen not working. Average repair cost is $1,200 at 47,650 miles. (Page 1 of 2)Activate your warranty for quick service requests. Repair videos and installation guides for our replacement CUE displays.HD videos on how to replace the touch screen digitizer. Don't pay the dealer $1,500 for another radio- fix it permanently with CUESCREENS!We repair the Cue touch Screen from Cadillac vehicles on 2018 through 2020 models that are experiencing some or all of the following issues: Cracked Glass. Discolored Display. Unresponsive Touch Screen. Screen Delamination. This repair includes the following models: 2018 - 2019 ATS, ATS-V. 2018 - 2019 CTS, CTS-V. 2018 - 2020 Escalade/ESV/EXT.Within the 4-year/50,000 mile warranty, the Cadillac CUE screen allegedly became unresponsive. Repairs would be about $1,200. This, despite a NHTSA technical bulletin dated December 2014 and again ...HOW TO FIX Cadillac Cue System, touch screen not working!https://www.youtube.com/watch?v=tZ-Vud7uK4M&feature=youtu.be - Check this channel !Hey guys, in thi...Includes on-site installation at your location*, gel-free CUE screen, and a 2-year warranty on parts and labor. *Price may vary outside of Zone 1* All CUESCREENS products fit the following models that have their original CUE module. 2013-2018 Cadillac ATS ATS-V 2015-2020 Cadillac Escalade/ESV/EXT 2013-2016 Cadillac SRX 2013-2019 Cadillac XTS 2014-2019 Cadillac CTS CTS-V 2014-2016 Cadillac ELRPosted in News. April 17, 2020 — A Cadillac CUE lawsuit is still alive in court, but the judge hearing the case dismissed multiple claims that allege the CUE (Cadillac User Experience)...Like every other electronic device, at times the CUE infotainment system needs a reset. The good news is it's super easy! No tools or parts required. If you ...I have a 2013 ATS, 60K miles, out of warranty. My cue system started having the same problems with lower portion of screen and today the entire system shit the bed. The hard reset in this thread did not fix it either. Not cool Cadillac, not cool. If they don't issue a recall to fix this problem then I will not purchase another Cadillac in the ...FYI!I have a 2015 ESCALADE platinum and the CUE screen froze. After a reset, it did not work and after I did the hard power reset with battery disconnect, it made it worse and a new HMI and head unit is on order from the dealership.XTS Luxury V6. Automatic transmission. 45,290 miles. GM knows about this issue. The internet is full of complaints about this problem. If your Cue system screen has not failed it will. If it is ...It's for all sorts of computer screens, large TV's, etc. Get a soft lint free face cloth and spray the stuff on the cloth. Then wipe down the whole center stack and Cue screen. I did it a couple of times and the dusting has diminished greatly. This stuff has no alcohol or ammonia and is designed perfectly for the ATS!!Kixfwpy Newly Upgraded CUE Touch Screen for 2013-2020 Cadillac XTS CTS SRX ATS ESCALADE CUE Screen Replacement Plus Free Tools. ... Our team is constantly looking for problems to solve and turning them into new product ideas. Some solutions, like our OE FIX products, you can't even get from original vehicle manufacturers. ...529 posts · Joined 2013. #3 · Jun 8, 2016. Another test it seems it to turn off the radio completely (The top left button on the touch buttons below the screen) and see if the analog clock displays. It seems the new firmware upgrade killed the clock. If you see the clock, you're on the old firmware. Z. zedron.A digitizer is something else all together. The touch screen is a man-machine interface to operate the CUE system that is in front of display. The display is not the same as the touch screen. This explains why the touch screen, (the part that most often fails) can be found for as little as $30. CCC.See full list on classaction.orgSpecifically, the Cadillac CUE class action lawsuit alleges the plastic cover is anchored to the touch screen by eight screws, but only two screws are placed on “the bottom portion …1 post · Joined 2015. #12 · May 4, 2015. One more cracked CUE screen. Semi-circular cracks were first ween on the left side and then after three days, the same appeared on the right side. I do have an appointment at Ed Morse Cadillac Brandon tomorrow and hopefully, they will resolve this time.These are very common problems on 2013-2020 Cadillac ATS, ATS-V, CTS, CTS-V, SRX, XTS, ELR, ESCALADE ESV/EXT CUE Infotainment Navigation Displays. It's frustrating but we can fix it. WE USE UPGRADED, QUALITY NON-GEL TOUCH SCREENS.Cadillac CUE - the brand's next-generation infotainment system - has been plagued by responsiveness issues, and engineers are working on a fix for owners. Cadillac's CUE infotainment system is ...Posted in News. April 17, 2020 — A Cadillac CUE lawsuit is still alive in court, but the judge hearing the case dismissed multiple claims that allege the CUE (Cadillac User Experience)...Includes on-site installation at your location*, gel-free CUE screen, and a 2-year warranty on parts and labor. *Price may vary outside of Zone 1* All CUESCREENS products fit the following models that have their original CUE module. 2013-2018 Cadillac ATS ATS-V 2015-2020 Cadillac Escalade/ESV/EXT 2013-2016 Cadillac SRX 2013-2019 Cadillac XTS 2014-2019 Cadillac CTS CTS-V 2014-2016 Cadillac ELR3198 posts · Joined 2004. #2 · Sep 20, 2019 (Edited) Recalls are for safety issues only. Unless a touchscreen explodes and blinds someone, it's not a safety issue. The potential for death or injury, (ie: liability lawsuits that cost GM copious amounts of settlement money that affects the shareholders) does not apply in this case.We may earn a commission for products purchased through links on this pageThe notice will tell you what the defect is, possible warning signs and what to do next. And while a recall notice might dredge up feelings of fear and anxiety, focus on two bits of good news ...We can replace your Cadillac Cue screen usually in 1 day with a one year warranty. We we get many calls from customers asking for a Cadillac Cue screen replacement near them, but alas there are not many places that do these repairs. However, we can replace them with a BETTER QUALITY screen same day with no programing needed. Delaminated Screen.To perform a hard reset, follow these steps: a. Press and hold the volume knob, the seek up button, and the power button simultaneously for approximately 15 to 20 seconds. b. The screen may go dark or display a “Cadillac” logo, signifying the reset process. c. Release the buttons and allow the CUE system to restart on its own.Includes on-site installation at your location*, gel-free CUE screen, and a 2-year warranty on parts and labor. *Price may vary outside of Zone 1* All CUESCREENS products fit the following models that have their original CUE module. 2013-2018 Cadillac ATS ATS-V 2015-2020 Cadillac Escalade/ESV/EXT 2013-2016 Cadillac SRX 2013-2019 Cadillac XTS 2014-2019 Cadillac CTS CTS-V 2014-2016 Cadillac ELRTurn the vehicle on. Open the CUE faceplate, thereby exposing the storage area behind it. With the faceplate up, turn off the vehicle. Open the driver's side door. Wait 30-60 seconds with the ...Whether you have a Cadillac cue screen recall or a Cadillac airbag recall, our service technicians can fix the problem. A benefit of our recall services involves the cost of repairs. All recall services are free of charge to Cadillac owners. The automaker sends technical service bulletins to the dealerships so the technicians and service ...Owners may contact Buick customer service at 1-800-521-7300, or Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14171. View details Hide detailsCadillac CUE Screen Spider Webbing with Cracks . How to Hard Reset the Cadillac Cue System ... How to find Cadillac Recalls, Issues and Complaints. 07/29/2017. Cadillac CT6 Black Protective Shift Knob Cover. 04/14/2019. Cadillac CT6 Driver Side Fender Chrome Emblem. 04/12/2019.